Terms & Conditions
All Maidenwood Press clients receive a client contract to be signed by both the client and the designer. This helps to make sure that we're both on the same page.
A 50% retainer is required to begin any design or production. The final proposal will be updated and approved before beginning any printing or ordering of supplies. Final payment is due at the time of proof approval and before production begins. Any design changes that will affect cost will be noted before production begins. Keep in mind that any and all color, quantity, material, printing method, or other style changes are subject to price changes.
Once you have approved the contract and submitted your retainer, you will receive a project timeline that is based on your deadline (mail date or event date). Maidenwood Press will generate these dates, which will need to be approved by the client.
DESIGN AND REVISIONS
Once your order is placed, we will follow up within 5 to 10 business days with a digital proof of your selected invitation suite. Two rounds of revision is included after the delivery of the initial digital proof. These revisions round can include minor text changes and minor calligraphy adjustments. Minor calligraphy adjustments do not include complete rewrites or calligraphy style selection changes. If additional revision rounds are required they are charged at $250 per additional round. It is important to consider that design revisions and/or delays in feedback may affect production time and possibly delay your order.
Once your digital proof has been approved, production begins right away. We will follow up when production is completed and your goods are ready to ship.
Please use the listed timelines below to estimate your expected completion timeline.
Digital Printing Timeline
Digitally printed stationery takes approximately 3 to 4 weeks upon approval, plus shipping
Foil & Letterpress Timeline
Foil and Letterpress printed stationery takes approximately 4 to 5 weeks upon approval, plus shipping.
Timelines increase by 2 to 4 weeks if calligraphy addressing, ribbon or other embellishments are included in your order.
Our designs are thoughtfully created and all elements are intentionally selected to create the best overall design. Any major changes to the design layouts featured in our Semi-Custom Collection will be approved on a case-by-case basis and will incur additional design fees. When choosing your Semi-Custom suite design we recommend paying special attention to the wording layout.
We recommend carefully reviewing your proofs for any spelling errors or inaccuracies prior to giving your final approval. We cannot make additional changes once your item has been approved for printing and is in production.
Custom stationery is also option for clients who want a more bespoke design. Please note that we only take on a few custom clients per year, so availability is limited.
RETURNS, EXCHANGES & CANCELLATIONS
Due to the custom nature of our services, they are non-refundable and not eligible for exchange, return or cancellation. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.
All products, designs, and elements created by Maidenwood Press are the sole property of Maidenwood Press. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose. No other company may reproduce any design elements from Maidenwood Press without a reuse license. We retain the right to post your invitations or wedding goods on our website and social media.